Ideal Lifts Service Limited offer a comprehensive maintenance, repair and refurbishment service ranging from the smallest repair to get your lift back into working order, to a complete refurbishment and overhaul project.
Our qualified local engineers are available 24-hours a day to keep your lift in top condition.
Experienced
Our experienced and highly trained lift engineers provide local maintenance, repairs and refurbishment services on all types of passenger, goods and access lifts.
Personal
Our personal approach to all aspects of work and attention to detail will ensure we keep your lift in the best possible condition, as well as keeping you up to date with the latest technology and statutory requirements.
Fair
We offer a 24/7 emergency breakdown service to all customers 365 days a year, and our easy to understand and fair pricing structure means we do not charge for mileage or travelling time.
Flexible
We offer short and long term contracts that are available to suit your business and budget
First Impressions Count
That’s why on our first service visit we provide:
- A safety, compliance and condition survey with full summary report for complete peace of mind
- Free reprogramming of your open-protocol autodialler
- Site specific risk assessment and log card
We've just started a new contract with these fine folks to look after our building's lift. They are far better (quicker and more thorough) at communicating than our previous service contractors. The service engineer was very polite and punctual.
[Your engineer] always does an excellent job, with little or no interruption to our business, he is a real credit to your company.
I would like to tell you that I was impressed with how well your service is explained and detailed.
[Your engineer] was a pleasure to have on site and most helpful
Thanks for your excellent responsive quality service
I experience major problems re lack of response from [other lift companies] and I am happy to say your company always respond and deal with matters
I have recently changed our business to you from a national company whose customer service was not good. I chose you because you were local and all my dealings with you have been professional and efficient - you have responded to us quickly and provided all the information we need without having to chase it.
We can’t praise your company enough. We get through with no problem and your response is great.
Your service is first rate and, having endured years of sub-standard expensive service from a competitor, it is a relief and a pleasure to deal with you.
We changed to [your] company approximately 3 years ago and are very pleased with the service. Your service engineer has good manners and got to the fault straight away.
We have site visits twice a year, which are arranged through the office efficiently. Providing us with good continuous, no hassle, service.
The engineer who visited worked really hard and was determined to find the faults.
…really glad we moved to you to look after our lift. The service is already a 100% improvement on the last people we used!! Thanks again for the great service we have received so far.
Your engineers do a wonderfully thorough job, and the six services a year give me a secure feeling about the reliability of the lift.
The engineer that carries out our services is very polite and efficient.
Response time is always quick from our local engineer.
Maintenance Contracts
All of our maintenance contracts include:
- Regular service visits
- Adjustment and lubrication for optimum performance
- Your own dedicated Account Manager
- Immediate warning of weak or faulty components
- Priority access to our 24-hour emergency callout service
Flexible Contract Options
Four types of maintenance contracts are available to suit you and your lift equipment, each with the flexibility to be tailored to your exact requirements.
During the regular planned service visits our fully qualified lift engineers will inspect, clean, lubricate and adjust components for optimum performance and complete a report, detailing the work carried out.
We provide short and long term contracts that are available to suit your business and budget.
Bronze |
Silver |
Gold |
Platinum | |
| Regular service visits | ||||
| Adjustment and lubrication for optimum performance | ||||
| Your own dedicated account manager | ||||
| On site risk assessment and documentation | ||||
| 24-hour emergency callout | ||||
| Immediate warning of weak or faulty components | ||||
| Replacement of lamps and alarm bell batteries | ||||
| Regular cleaning in the lift shaft, pit and motor room | ||||
| No charge callouts in normal working hours | ||||
| Immediate attention to faulty components | ||||
| Replacement of all faulty components | ||||
| All repairs, including replacement parts | ||||
| No charge for callouts 24/7 |
24-Hour Call Out
- We maintain a number of lifts in care homes, apartment blocks, schools and hotels throughout the UK, so we fully appreciate how important a reliable lift is to our clients.
- For this reason we pride ourselves on providing outstanding preventative servicing. Should your lift fail however, our locally based network of engineers are available 24 hours a day to give a rapid response when you need us.
- Priority access to our 24/7 emergency callout service is available to all of our customers, 365 days a year.
- …and we don’t charge for our travelling time or mileage
Why Choose Ideal?
We do things differently…
No travelling time or mileage charges on callouts
Free surveys and condition reports
We adhere to the LEIA code of practice for lift maintenance
Fully qualified engineers with many years experience
A genuine 24 hour emergency callout service
Fixed price repair quotes
Transparent pricing structure – No hidden costs
Dedicated Account Manager – Always speak to the same person
A high level of first time fixes
Straight forward honest advice
A rapid callout response service from locally based engineers providing a high level of first time fixes
A strong and highly valued reputation
All engineers are qualified first aiders and are DBS checked
Pride in our work and appearance
A trustworthy and friendly team you can rely upon
Flexible contracts and terms tailored to you and your lift equipment – Short and long term options
Highest quality equipment chosen over cheaper products on repairs and refurbishments
Clear lines of communication with electronic job sheets and invoices sent by email
Established supplier network with most spare parts available from stock or next day
We offer the care, attention and dedication that you and your lifts deserve
Service Areas
Ideal Lifts Service have local engineers to provide full coverage in the following areas:
Bedfordshire
Berkshire
Birmingham
Bristol & Bath
Buckinghamshire
Cambridgeshire
Cornwall
Derbyshire
Devon
Dorset
East Sussex
Essex
Gloucestershire
Hampshire
Herefordshire
Hertfordshire
Kent
Leicestershire
London
Northamptonshire
Nottinghamshire
Oxfordshire
Rutland
Somerset
South Wales
Suffolk
Surrey
Warwickshire
West Midlands
West Sussex
Wiltshire
Worcestershire