Service & Callout

Ideal Lifts Service Limited offer a comprehensive maintenance, repair and refurbishment service ranging from the smallest repair to get your lift back into working order, to a complete refurbishment and overhaul project.

Our qualified local engineers are available 24-hours a day to keep your lift in top condition.

Experienced

Our experienced and highly trained lift engineers provide local maintenance, repairs and refurbishment services on all types of passenger, goods and access lifts.

Personal

Our personal approach to all aspects of work and attention to detail will ensure we keep your lift in the best possible condition, as well as keeping you up to date with the latest technology and statutory requirements.

Fair

We offer a 24/7 emergency breakdown service to all customers 365 days a year, and our easy to understand and fair pricing structure means we do not charge for mileage or travelling time.

Flexible

We offer short and long term contracts that are available to suit your business and budget

First Impressions Count

That’s why on our first service visit we provide:

  • 100-point inspection survey with full summary report for complete peace of mind
  • Free reprogramming of your open-protocol autodialler
  • Site specific risk assessment and log card

Send us a message

Call us on 01837 659 734

Or request a call back

  • I have recently changed our business to you from a national company whose customer service was not good. I chose you because you were local and all my dealings with you have been professional and efficient - you have responded to us quickly and provided all the information we need without having to chase it.

    Team Leader at a Registered Charity in Devon

  • We can’t praise your company enough. We get through with no problem and your response is great.

    Private platform lift owner in Taunton

  • Your service is first rate and, having endured years of sub-standard expensive service from a competitor, it is a relief and a pleasure to deal with you.

    Manager at a Registered Charity in Reading

  • We changed to [your] company approximately 3 years ago and are very pleased with the service. Your service engineer has good manners and got to the fault straight away.

    Director of Block Management Company in Taunton

  • We have site visits twice a year, which are arranged through the office efficiently. Providing us with good continuous, no hassle, service.

    Private platform lift owner in Beckenham, Kent

  • The engineer who visited worked really hard and was determined to find the faults.

    Private platform lift owner in Hampshire

  • …really glad we moved to you to look after our lift. The service is already a 100% improvement on the last people we used!! Thanks again for the great service we have received so far.

    Facilities Team Leader at a Registered Charity in Exeter

  • Your engineers do a wonderfully thorough job, and the six services a year give me a secure feeling about the reliability of the lift.

    Private platform lift owner in East Devon

  • The engineer that carries out our services is very polite and efficient.

    Care Home Manager in Somerset

  • Response time is always quick from our local engineer.

    Sports Ground Manager in Somerset

Maintenance Contracts


All of our maintenance contracts include:

  • Regular maintenance visits
  • Adjustment and lubrication for optimum performance
  • Your own dedicated Account Manager
  • Immediate warning of weak or faulty components
  • Priority access to our 24-hour emergency callout service

Flexible Contract Options


Four types of service contract are available to suit you and your lift equipment, each with the flexibility to be tailored to your exact requirements.

During the regular planned maintenance visits our fully qualified lift engineers will inspect, clean, lubricate and adjust components for optimum performance and complete a report, detailing the work carried out.

We provide short and long term contracts that are available to suit your business and budget.

 

Bronze

Silver

Gold

Platinum

Regular maintenance visits
Adjustment and lubrication for optimum performance
Your own dedicated account manager
On site risk assessment and documentation
24-hour emergency callout
Immediate warning of weak or faulty components
Replacement of lamps and alarm bell batteries 
Regular cleaning in the lift shaft, pit and motor room 
No charge callouts in normal working hours 
Immediate attention to faulty components  
Replacement of all faulty components  
All repairs, including replacement parts  
No charge for callouts 24/7   

24-Hour Call Out


  • We maintain a number of lifts in care homes, apartment blocks, schools and hotels throughout the UK, so we fully appreciate how important a reliable lift is to our clients.
  • For this reason we pride ourselves on providing outstanding preventative maintenance, should your lift fail however, our locally based network of engineers are available 24 hours a day to give a rapid response when you need us.
  • Priority access to our 24/7 emergency callout service is available to all of our customers, 365 days a year.
  • …and we don’t charge for our travelling time or mileage

Why Choose Ideal?


We do things differently…

  • No travelling time or mileage charges on callouts

  • Free surveys and condition reports

  • We adhere to the LEIA code of practice for lift maintenance

  • Fully qualified engineers with many years experience

  • A genuine 24 hour emergency callout service

  • Fixed price repair quotes

  • Transparent pricing structure – No hidden costs

  • Dedicated Account Manager – Always speak to the same person

  • A high level of first time fixes

  • Straight forward honest advice

  • A rapid callout response service from locally based engineers providing a high level of first time fixes

  • A strong and highly valued reputation

  • All engineers are qualified first aiders and are CSCS certified

  • Pride in our work and appearance

  • A trustworthy and friendly team you can rely upon

  • Flexible contracts and terms tailored to you and your lift equipment – Short and long term options

  • Highest quality equipment chosen over cheaper products on repairs and refurbishments

  • Clear lines of communication from a trustworthy and friendly team you can rely upon

  • Established supplier network with most spare parts available from stock or next day

  • We offer the care, attention and dedication that you and your lifts deserve

Service Areas


Ideal Lifts Service have local engineers to provide full coverage in the following areas:

Bedfordshire
Berkshire
Birmingham
Bristol & Bath
Buckinghamshire
Cambridgeshire
Cornwall
Derbyshire
Devon
Dorset
East Sussex
Essex
Gloucestershire
Hampshire
Herefordshire
Hertfordshire

Kent
Leicestershire
London
Northamptonshire
Nottinghamshire
Oxfordshire
Rutland
Somerset
South Wales
Suffolk
Surrey
Warwickshire
West Midlands
West Sussex
Wiltshire
Worcestershire