Lift Service & Maintenance - Ideal Lifts Service

Lift Service & Callout


Our experienced and highly trained lift engineers provide local maintenance, repairs and refurbishment services on all types of passenger, goods and access lifts.


Our personal approach to all aspects of work and attention to detail will ensure we keep your lift in the best possible condition, as well as keeping you up to date with the latest technology and statutory requirements.


We offer a 24/7 emergency breakdown service to all customers 365 days a year, and our easy to understand and fair pricing structure means we do not charge for mileage or travelling time.


We offer short and long term contracts that are available to suit your business and budget

First Impressions Count

That’s why on our first service visit we provide:

  • A safety, compliance and condition survey with full summary report for complete peace of mind
  • Free reprogramming of your open-protocol autodialler
  • Site specific risk assessment and log card

Send us a message

Call us on 01837 659 734

Or request a call back

  • Super-efficient, very quick responses, and very reliable, highly recommended. Thanks to all team members and we hope to continue to have a good relationship with us.

    Apartment Manager in Bristol

  • As a local Managing Agents, we use Ideal Lifts across many of our sites to service and maintain the lifts. They are efficient and organised and always make sure that the lifts are maintained up to standard and respond to call out requests in a timely manner. Pleasure to have working alongside us

    Managing agent in Somerset

  • I would like to take the opportunity to thank Ideal Lifts and especially the engineers who have nursed our lift for the last couple of years. I will be passing on your details to our buyer and recommending your services to them.

    Conference Facility Manager in Torbay

  • Anytime we have had an issue they have always responded quickly and sorted the issue or came up with suggestions.

    Day Care Centre in Plymouth

  • We've just started a new contract with these fine folks to look after our building's lift. They are far better (quicker and more thorough) at communicating than our previous service contractors. The service engineer was very polite and punctual.

    Caretaker of an Apartment Block

  • [Your engineer] always does an excellent job, with little or no interruption to our business, he is a real credit to your company.

    Facilities Manager of a Museum in Bath

  • I would like to tell you that I was impressed with how well your service is explained and detailed.

    Platform lift owner in Somerset

  • [Your engineer] was a pleasure to have on site and most helpful

    Property Consultants in Central London

  • Thanks for your excellent responsive quality service

    Independent Safety Examiner in Dorset

  • I experience major problems re lack of response from [other lift companies] and I am happy to say your company always respond and deal with matters

    Property Coordinator for a Management Company in Bedfordshire

  • I have recently changed our business to you from a national company whose customer service was not good. I chose you because you were local and all my dealings with you have been professional and efficient - you have responded to us quickly and provided all the information we need without having to chase it.

    Team Leader at a Registered Charity in Devon

  • We can’t praise your company enough. We get through with no problem and your response is great.

    Private platform lift owner in Taunton

  • Your service is first rate and, having endured years of sub-standard expensive service from a competitor, it is a relief and a pleasure to deal with you.

    Manager at a Registered Charity in Reading

  • We changed to [your] company approximately 3 years ago and are very pleased with the service. Your service engineer has good manners and got to the fault straight away.

    Director of Block Management Company in Taunton

  • We have site visits twice a year, which are arranged through the office efficiently. Providing us with good continuous, no hassle, service.

    Private platform lift owner in Beckenham, Kent

  • The engineer who visited worked really hard and was determined to find the faults.

    Private platform lift owner in Hampshire

  • …really glad we moved to you to look after our lift. The service is already a 100% improvement on the last people we used!! Thanks again for the great service we have received so far.

    Facilities Team Leader at a Registered Charity in Exeter

  • Your engineers do a wonderfully thorough job, and the six services a year give me a secure feeling about the reliability of the lift.

    Private platform lift owner in East Devon

  • The engineer that carries out our services is very polite and efficient.

    Care Home Manager in Somerset

  • Response time is always quick from our local engineer.

    Sports Ground Manager in Somerset

Lift Maintenance Contracts

All of our maintenance contracts include:

  • Regular service visits
  • Adjustment and lubrication for optimum performance
  • Your own dedicated Account Manager
  • Immediate warning of weak or faulty components
  • Priority access to our 24-hour emergency callout service

Flexible Contract Options

Four types of maintenance contracts are available to suit you and your lift equipment, each with the flexibility to be tailored to your exact requirements.

During the regular planned service visits our fully qualified lift engineers will inspect, clean, lubricate and adjust components for optimum performance and complete a report, detailing the work carried out.

We provide short and long term contracts that are available to suit your business and budget.










Regular service visits
Adjustment and lubrication for optimum performance
Your own dedicated account manager
On site risk assessment and documentation
24-hour emergency callout
Immediate warning of weak or faulty components
Replacement of lamps and alarm bell batteries  
Regular cleaning in the lift shaft, pit and motor room  
No charge callouts in normal working hours  
Immediate attention to faulty components    
Replacement of all faulty components    
All repairs, including replacement parts    
No charge for callouts 24/7      

24-Hour Call Out

  • We maintain a number of lifts in care homes, apartment blocks, schools and hotels throughout the UK, so we fully appreciate how important a reliable lift is to our clients.
  • For this reason we pride ourselves on providing outstanding preventative servicing. Should your lift fail however, our locally based network of engineers are available 24 hours a day to give a rapid response when you need us.
  • Priority access to our 24/7 emergency callout service is available to all of our customers, 365 days a year.
  • …and we don’t charge for our travelling time or mileage

Why Choose Ideal?

We do things differently…

  • No travelling time or mileage charges on callouts

  • Free surveys and condition reports

  • We adhere to the LEIA code of practice for lift maintenance

  • Fully qualified engineers with many years experience

  • A genuine 24 hour emergency callout service

  • Fixed price repair quotes

  • Transparent pricing structure – No hidden costs

  • Dedicated Account Manager – Always speak to the same person

  • A high level of first time fixes

  • Straight forward honest advice

  • A rapid callout response service from locally based engineers providing a high level of first time fixes

  • A strong and highly valued reputation

  • All engineers are qualified first aiders and are DBS checked

  • Pride in our work and appearance

  • A trustworthy and friendly team you can rely upon

  • Flexible contracts and terms tailored to you and your lift equipment – Short and long term options

  • Highest quality equipment chosen over cheaper products on repairs and refurbishments

  • Clear lines of communication with electronic job sheets and invoices sent by email

  • Established supplier network with most spare parts available from stock or next day

  • We offer the care, attention and dedication that you and your lifts deserve

    Service Areas

    Ideal Lifts Service have local engineers to provide full coverage in the following areas:

    Bristol & Bath
    East Sussex

    South Wales
    West Midlands
    West Sussex