When you’re responsible for a lift, you want to be sure that any recommended repairs, upgrades or replacement works are truly necessary and fairly priced.
Our Second Opinion Service gives you clarity, confidence, and choice before committing to any major decision.
Whether you’ve received a quote you’re unsure about, conflicting advice from another service provider, or just want reassurance from a trusted specialist, our experienced team are here to help.
Our technical experience allows us to identify whether recommended works are essential, optional, or unnecessary. We also advise in accordance with the requirements of the relevant standards, including BS 7255 and BS EN 81‑80. These standards define the mandatory safety and modernisation criteria for lifts, ensuring our guidance is grounded in clearly documented technical requirements.
Our customers know us for our simple, honest and clear pricing with no travel or mileage charges and no hidden extras, just straightforward explanations. You’ll receive the same level of clarity with any second‑opinion assessment you request from us.
This service is designed to give you confidence, not to sell you upgrades you may not need. If the existing recommendation is valid and reasonable, we’ll confirm it. If it isn’t, we’ll explain what other options may be available.
Our teams work throughout the country, meaning we can often review quotes or inspect your lift quickly, especially when time-sensitive decisions are needed.
Our Second Opinion Service is ideal if you’ve received:
We regularly review these types of situations and often identify alternatives that haven’t been explained to customers.
Whether it relates to safety components, door systems, controllers, hydraulics, signalling or general reliability, we can independently assess the validity of the advice you’ve received and help prioritise works so you’re clear on what’s urgent and what can wait.
If you want reassurance that a costly recommendation is truly needed — or simply want a second pair of expert eyes this service is for you.
If you’ve received a quote or recommendation and want to feel 100% confident before proceeding, we’re here to help.
Email: service@idealliftsservice.co.uk
Call: 01837 659 734
Our entire approach is built around clarity, honesty and keeping lift owners fully informed, which makes us perfectly placed to offer reliable second opinions.
If you’re unsure about a lift quote, our Second Opinion Service provides an independent check to confirm what’s truly needed and fairly priced.
Call us on 01837 659 734 or complete our contact form and one of our team will get straight back to you.
It’s an independent technical review of any lift‑related quote, recommendation or report you’ve received. We assess whether the suggested works are necessary, correctly prioritised and fairly priced, giving you clear guidance before making a decision.
Anytime you’re unsure about a recommendation such as a major repair, refurbishment, component replacement, or conflicting advice from another provider. It’s also useful when you receive a long list of works with no clear explanation or priority.
Ideally, yes. Send us any quotes, survey reports, test results or written recommendations you’ve received. This helps us understand the context and identify whether an on‑site inspection is needed. Your most recent LOLER examination report is also extremely useful, as it provides essential context on the lift’s condition and any previously identified defects or advisories.
Not always. Some assessments can be completed from documentation alone. If the issue is complex or unclear, we may recommend an on‑site inspection to verify condition and performance.
Our second opinions follow the requirements of relevant lift safety and modernisation standards (such as BS 7255 and BS EN 81‑80), ensuring your advice is based on documented technical criteria, not sales targets or assumptions. The goal is clarity and customer confidence, supported by the strong reputation we’ve built for straightforward, unbiased advice.
We aim to respond promptly, especially for time‑sensitive issues. Once we have your documents, we’ll let you know whether an inspection is needed and provide a clear turnaround time.
Your report will clearly outline:
It will also include any alternative approaches or lower‑cost options where appropriate.
Not at all. You’re free to continue with your existing provider, find an alternative, or engage us, whatever you prefer. Our goal is to give you clarity so you can make the decision that best suits your needs.
Costs vary depending on whether an on‑site visit is required. However, our pricing is always simple, honest and clear, with no travel or mileage charges and no hidden extras. We’ll confirm everything upfront before starting.
Yes. If you’ve received a report with an overwhelming list of items, we can help determine what’s urgent, what’s advisable and what can wait, giving you a practical, staged plan.
No. Our second opinion service is available for all lifts, regardless of the manufacturer, model or who currently maintains it.
We assess passenger lifts, goods lifts and platform lifts with hydraulic, traction or screw‑nut drive systems, as well as associated components such as controllers, door gear, signalling and safety systems.
Simply email your documentation to service@idealliftsservice.co.uk, call us on 01837 659734, or use our online form to submit your request. We’ll take care of the rest.
One of our team will contact you shortly.