We fully appreciate how important a reliable lift is to our clients.
We maintain a number of lifts in care homes, apartment blocks, schools, and hotels throughout the UK. We pride ourselves on providing outstanding and preventative servicing. However, should your lift fail, our locally based network of engineers are available 24 hours a day to give a rapid response when you need us.
Contact us for more information.
Research indicates that the average lift breaks down four times a year.
A lack of adequate maintenance can increase the risk of downtime, as well as incurring callout and repair costs.
As part of our preventative maintenance programme and commitment to continuous improvement, we’re pleased to be achieving a much better result for our clients, and in 2025 we attended an average of 1.06 callouts per lift on contract.
1.06
Our contract customers get priority access to our 24-hour callout service using our normal telephone number 01837 659 734.
Although our callout response times can’t be guaranteed due to traffic and weather conditions etc, we do monitor this and are typically able to achieve and exceed the industry standard of same day response for non-urgent callouts (almost all within four hours), and within one hour response for emergency trap-ins in normal working hours. Using our advanced CRM system we can provide you with an ETA when you contact us, and regular updates on when our engineer will be attending.
Your lift should be fitted with an audible alarm and two-way communication system such as an autodialler which trapped passengers can use to contact us for an emergency response. As long as an open protocol autodialler is fitted, we will re-program this free of charge during our first service visit.
Click here to learn more about the Openreach copper phase out and what this means for your autodialler.
This depends what time of day you ask us to attend. But we never charge for travelling time or mileage, simply an attendance fee plus the time spent on site.
If you have a routine service due, we can offer to combine the visits to save you having to pay an attendance fee.
Call us on 01837 659 734 and if you’re a contract customer we will dispatch an engineer to you without delay.
When calling, please provide as much information as possible as to what’s happened to help our engineer get to the root cause of the issue.
Examples of this useful information is:
If you’re not yet a contract customer, please contact us today for a free quotation.
Most importantly, never try to reset or work on the lift yourself.
One of our team will contact you shortly.