Ideal Lifts Service
Ideal Lifts Service

Real Time Lift Remote Monitoring

Real Time Lift Remote Monitoring

Cut lift downtime, reduce callout costs, and fix issues before lift users even notice

A remote monitoring device is an electronic system connected to a lift which monitors and reports on its performance and functionality.

We are able to monitor your lift in real-time, advising of any issues or faults and in some cases resolve these without needing to send an engineer to site, saving you time and money. 

Our advanced monitoring systems can identify unusual vibration, temperature, or door behaviour patterns early, alerting our team before a breakdown occurs. It also enables us to monitor lift usage, allowing us to better advise you on service levels to ensure your lift receives the care and maintenance it needs.

We can arrange to survey your lift and advise on which remote monitoring device is best for you.

Request Remote Monitoring System Quotation

Key Facts

Last year, our remote monitoring services resolved 19 lift callouts, which were able to be brought back into service completely remotely without the need for an on-site visit.

These efficient solutions saved considerable time and operational downtime for our clients.

Lift Callouts Resolved Remotely in 2025

19

Lift Passenger Release Training

  • Equip staff with skills to safely evacuate trapped passengers
  • Stay compliant with BS 7255:2023 Safe Working on Lifts
  • Fulfil your duty ensuring ability to safely release trapped passengers
Learn More

Talk to Us About Real Time Lift Remote Monitoring Systems

Call us on 01837 659 734 or complete our contact form and one of our team will get straight back to you.

FAQs

Every passenger lift has the ability to have a remote monitoring device fitted to it. If your lift has had a newer control system fitted since original installation then this likely means we’ll be able to monitor more functions through it compared to the original system. If your control system hasn’t been upgraded then this is something we can discuss and provide you with.

Not at all, but by doing so you could be saving hundreds of pounds by reducing the need for callouts, especially as we can diagnose and resolve some faults remotely without needing to send an engineer to site.

This varies by type, but typically we’ll be able to monitor floor calls, direction, stoppages, door operation, temperature and vibration. More advanced systems allow us to monitor every aspect of the lift including fault codes, and perform resets and put floor calls in, much like having an engineer on site at all times.

The device sends data over GSM via the SIM card we provide, delivering it to our servers. Our team views this information through a portal that is available only to authorised personnel, enabling real‑time monitoring

We provide commercial-IoT grade, non-steered, roaming SIM cards which always maintain the best available signal. We can also install hi-gain antennas to boost available signal. In extreme cases other connectivity options are available.

Yes, all data is processed in line with our Data Protection policy and only authorised persons are able to access your lifts data. We never share your lifts data with anyone else.

This depends on the exact type of remote monitoring device fitted. Typically it is fitted on the lift car top or in or near the control panel. It’s never visible or accessible to lift users or the general public.

Authorised and trained office personnel and our directly employed 24/7 on-call engineers are the only persons able to access your lift data.

This depends on the exact equipment currently in place. Please contact us to arrange a free survey, after which we’ll be able to advise you on the best remote monitoring device to suit your lift.

This again depends on the exact type of equipment fitted, but it can be from as little as £10 per month. We have various options and some of our maintenance contracts are inclusive of ongoing remote monitoring charges.

Certain advanced systems can be self-monitored yes, please contact us to discuss your requirements.

Yes, we offer a vandal-resistant 360-degree digital camera system with two-way audio and live-view remote monitoring.

Please contact us to find out more.

Unfortunately not, this service is available exclusively to our contract customers. If you would like a free quotation for lift maintenance please contact our contracts team.

No, some lift faults will always need an engineer to attend. However, having a remote monitoring system enables us to identify the cause of the fault and prepare accordingly before attending. This can often mean we need less time on site to resolve the matter, resulting in lower costs for you.

Why Choose Ideal?

We do things differently…

  • Save £££ in Call Out Fees
    Enables us to diagnose issues before sending an engineer, and in some cases fix the lift remotely without even needing to send an engineer

Don't just take our word for it...

Block Management Company
Plymouth

Thank you! You guys are a joy to work with 😊

Storage company
Somerset

You have been very efficient; you’re the only company to come back to me and therefore got our business. Well done on customer service.

Property Manager
Essex

Quick responses. Very thorough. We enjoy working with Ideal Lifts and are grateful for the amazing service they provide to us.

Private Customer
South Wales

Great service and very friendly, helpful engineer. Thank you.

Care Home Manager
Devon

Just started using Ideal Lifts and had our first service/repair, I can't fault them at all - From Claire's efficiency in the office, sourcing parts and keeping me updated to Adam who visited, his attention to detail, finding a fault of a poor connection which had not been solved by our previous lift company.

College Manager
South West

We'd like to take the opportunity to thank you all for your support this year. We very much appreciate your help, quite often at the last minute, ensuring the College estate is ready for our students.

Property Manager
Torbay

I am delighted with the way Ideal Lifts have looked after our lift equipment during the past 2 years and pleased to approve their Bronze contract for another year.

Apartment Manager
Bristol

Super-efficient, very quick responses, and very reliable, highly recommended. Thanks to all team members and we hope to continue to have a good relationship with us.

Managing Agent
Somerset

As a local Managing Agents, we use Ideal Lifts across many of our sites to service and maintain the lifts. They are efficient and organised and always make sure that the lifts are maintained up to standard and respond to call out requests in a timely manner. Pleasure to have working alongside us.

Conference Facility Manager
Torbay

I would like to take the opportunity to thank Ideal Lifts and especially the engineers who have nursed our lift for the last couple of years. I will be passing on your details to our buyer and recommending your services to them.

Day Care Centre
Plymouth

Anytime we have had an issue they have always responded quickly and sorted the issue or came up with suggestions.

Caretaker of an Apartment Block

We've just started a new contract with these fine folks to look after our building's lift. They are far better (quicker and more thorough) at communicating than our previous service contractors. The service engineer was very polite and punctual.

Facilities Manager of a Museum
Bath

[Your engineer] always does an excellent job, with little or no interruption to our business, he is a real credit to your company.

Platform Lift Owner
Somerset

I would like to tell you that I was impressed with how well your service is explained and detailed.

Property Consultants
Central London

[Your engineer] was a pleasure to have on site and most helpful.

Independent Safety Examiner
Dorset

Thanks for your excellent responsive quality service.

Property Coordinator for a Management Company
Bedfordshire

I experience major problems re lack of response from [other lift companies] and I am happy to say your company always respond and deal with matters.

Team Leader at a Registered Charity
Devon

I have recently changed our business to you from a national company whose customer service was not good. I chose you because you were local and all my dealings with you have been professional and efficient - you have responded to us quickly and provided all the information we need without having to chase it.

Private Platform Lift Owner
Taunton

We can’t praise your company enough. We get through with no problem and your response is great.

Manager at a Registered Charity
Reading

Your service is first rate and, having endured years of sub-standard expensive service from a competitor, it is a relief and a pleasure to deal with you.

Director of Block Management Company
Taunton

We changed to [your] company approximately 3 years ago and are very pleased with the service. Your service engineer has good manners and got to the fault straight away.

Private Platform Lift Owner
Beckenham, Kent

We have site visits twice a year, which are arranged through the office efficiently. Providing us with good continuous, no hassle, service.

Private Platform Lift Owner
Hampshire

The engineer who visited worked really hard and was determined to find the faults.

Facilities Team Leader at a Registered Charity
Exeter

…really glad we moved to you to look after our lift. The service is already a 100% improvement on the last people we used!! Thanks again for the great service we have received so far.

Private Platform Lift Owner
East Devon

Your engineers do a wonderfully thorough job, and the six services a year give me a secure feeling about the reliability of the lift.

Care Home Manager
Somerset

The engineer that carries out our services is very polite and efficient.

Sports Ground Manager
Somerset

Response time is always quick from our local engineer.

Areas we cover

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