Service & Repair

Ideal Lifts Service Limited offer a comprehensive maintenance, repair and refurbishment service ranging from the smallest repair to get your lift back into working order, to a complete refurbishment and overhaul project.


Our experienced and highly trained lift engineers provide local maintenance, repairs and refurbishment services on all types of passenger, goods and access lifts.


Our personal approach to all aspects of work and attention to detail will ensure we keep your lift in the best possible condition, as well as keeping you up to date with the latest technology and statutory requirements.


We offer a 24/7 emergency breakdown service to all customers 365 days a year, and our easy to understand and fair pricing structure means we do not charge for mileage or travelling time.

First Impressions Count

That’s why on our first service visit we provide:

  • 100 point inspection survey with full summary report
  • Free emergency release training (subject to contract type and risk assessment)
  • Site specific risk assessment and log card

Call us on 01837 659 734

Or send us a message

  • The engineer who visited worked really hard and was determined to find the faults

    Private platform lift owner in Hampshire

  • Your engineer put right a fault which 3 engineers and 1 technician [from another lift company] failed to achieve. I found his diligence to the job refreshing and helpful

    Director of Museum in Southampton

  • Your engineer is very pleasant and always explains what has been carried out. A pleasure to have around.

    Business Centre Manager in Gloucester

  • …really glad we moved to you to look after our lift. The service is already a 100% improvement on the last people we used!! Thanks again for the great service we have received so far.

    Facilities Team Leader at a Registered Charity in Exeter

  • Your engineers do a wonderfully thorough job, and the six services a year give me a secure feeling about the reliability of the lift

    Private platform lift owner in East Devon

  • The engineer that carries out our services is very polite and efficient

    Care Home Manager in Somerset

  • Communication is excellent, I’m always aware of when an engineer will be attending

    Care Home Manager in Plymouth

  • Response time is always quick from our local engineer

    Sports Ground Manager in Somerset

Maintenance Contracts

All of our maintenance contracts include:

  • Regular maintenance visits
  • Adjustment and lubrication for optimum performance
  • Your own dedicated Account Manager
  • Immediate warning of weak or faulty components
  • Priority access to our 24-hour emergency callout service

Flexible Contract Options

Four types of service contract are available to suit you and your lift equipment, each with the flexibility to be tailored to your exact requirements.

During the regular planned maintenance visits our fully qualified lift engineers will inspect, clean, lubricate and adjust components for optimum performance and complete a report, detailing the work carried out.

We provide short and long term contracts that are available to suit your business and budget.






Regular maintenance visits
Adjustment and lubrication for optimum performance
Your own dedicated account manager
On site risk assessment and documentation
24-hour emergency callout
Immediate warning of weak or faulty components
Replacement of lamps and alarm bell batteries 
Regular cleaning in the lift shaft, pit and motor room 
No charge callouts in normal working hours 
Immediate attention to faulty components  
Replacement of all faulty components  
All repairs, including replacement parts  
No charge for callouts 24/7   

24-Hour Call Out

  • We maintain a number of lifts in care homes, apartment blocks, schools and hotels throughout the UK, so we fully appreciate how important a reliable lift is to our clients.
  • For this reason we pride ourselves on providing outstanding preventative maintenance, should your lift fail however, our locally based network of engineers are available 24 hours a day to give a rapid response when you need us.
  • Priority access to our 24/7 emergency callout service is available to all of our customers, 365 days a year.
  • …and we don’t charge for our travelling time or mileage

Repair and Refurbishment

Like all equipment, lifts eventually become worn, outdated and in need of upgrading. We offer a comprehensive repair and refurbishment service ranging from the smallest repair to get your lift back into working order, to a complete refurbishment and overhaul project.

Upgrading your lift to modern standards can not only improve its appearance, ride quality and reliability, but will undoubtedly improve on site health and safety.

We also offer a range of modern LED lighting upgrades to save energy and lamp replacement costs.

To the right is an example of a major refurbishment job we have recently completed. This included:

Formica wall coverings | Amtico safety flooring | Brushed stainless steel handrail | skirt, bump and coving rails | Safety mirror to upper rear wall | White ceiling with six energy saving LED spotlights including 3-hour rated emergency backup system | Full height stainless steel car operating panel complete with engraving | tactile illuminated push buttons | voice enunciator | digital indicator | and open protocol autodialler





Quality Policy


Open Protocol Policy


Why Choose Ideal?

We do things differently…

  • No travelling time or mileage charges on callouts

  • Free surveys and condition reports

  • We adhere to the LEIA code of practice for lift maintenance

  • Fully qualified engineers with many years experience

  • A genuine 24 hour emergency callout service

  • Fixed price repair quotes

  • Transparent pricing structure – No hidden costs

  • Dedicated Account Manager – Always speak to the same person

  • A high level of first time fixes

  • Straight forward honest advice

  • A rapid callout response service from locally based engineers providing a high level of first time fixes

  • A strong and highly valued reputation

  • All engineers are qualified first aiders and are CSCS certified

  • Pride in our work and appearance

  • A trustworthy and friendly team you can rely upon

  • Flexible contracts and terms tailored to you and your lift equipment – Short and long term options

  • Highest quality equipment chosen over cheaper products on repairs and refurbishments

  • Clear lines of communication from a trustworthy and friendly team you can rely upon

  • Established supplier network with most spare parts available from stock or next day

  • We offer the care, attention and dedication that you and your lifts deserve

Service Areas

Ideal Lifts Service have local engineers to provide full coverage in the following areas:

Bristol & Bath
East Sussex

South Wales
West Midlands
West Sussex