Ideal Lifts Service Limited offer a comprehensive maintenance, repair and refurbishment service ranging from the smallest repair to get your lift back into working order, to a complete refurbishment and overhaul project.
Experienced
Personal
Fair
First Impressions Count
That’s why on our first service visit we provide:
- 100 point inspection survey with full summary report
- Free emergency release training (subject to contract type and risk assessment)
- Site specific risk assessment and log card
I have recently changed our business to you from a national company who's customer service was not good. I chose you because you were local and all my dealings with you have been professional and efficient - you have responded to us quickly and provided all the information we need without having to chase it.
We can’t praise your company enough. We get through with no problem and your response is great.
Your service is first rate and, having endured years of sub-standard expensive service from a competitor, it is a relief and a pleasure to deal with you.
We changed to [your] company approximately 3 years ago and are very pleased with the service. Your service engineer has good manners and got to the fault straight away.
We have site visits twice a year, which are arranged through the office efficiently. Providing us with good continuous, no hassle, service.
The Engineer who has come out to us is excellent, very prompt, explains everything and is very friendly.
[You have] competent and well informed engineers who share their approach to the problem and are proud to relate the working standards that they adhere to.
The engineer who visited worked really hard and was determined to find the faults.
Your engineer put right a fault which 3 engineers and 1 technician [from another lift company] failed to achieve. I found his diligence to the job refreshing and helpful.
Your engineer is very pleasant and always explains what has been carried out. A pleasure to have around.
…really glad we moved to you to look after our lift. The service is already a 100% improvement on the last people we used!! Thanks again for the great service we have received so far.
Your engineers do a wonderfully thorough job, and the six services a year give me a secure feeling about the reliability of the lift.
The engineer that carries out our services is very polite and efficient.
Communication is excellent, I’m always aware of when an engineer will be attending.
Response time is always quick from our local engineer.
Maintenance Contracts
All of our maintenance contracts include:
- Regular maintenance visits
- Adjustment and lubrication for optimum performance
- Your own dedicated Account Manager
- Immediate warning of weak or faulty components
- Priority access to our 24-hour emergency callout service
Flexible Contract Options
Four types of service contract are available to suit you and your lift equipment, each with the flexibility to be tailored to your exact requirements.
During the regular planned maintenance visits our fully qualified lift engineers will inspect, clean, lubricate and adjust components for optimum performance and complete a report, detailing the work carried out.
We provide short and long term contracts that are available to suit your business and budget.
Bronze |
Silver |
Gold |
Platinum | |
| Regular maintenance visits | ||||
| Adjustment and lubrication for optimum performance | ||||
| Your own dedicated account manager | ||||
| On site risk assessment and documentation | ||||
| 24-hour emergency callout | ||||
| Immediate warning of weak or faulty components | ||||
| Replacement of lamps and alarm bell batteries | ||||
| Regular cleaning in the lift shaft, pit and motor room | ||||
| No charge callouts in normal working hours | ||||
| Immediate attention to faulty components | ||||
| Replacement of all faulty components | ||||
| All repairs, including replacement parts | ||||
| No charge for callouts 24/7 |
24-Hour Call Out
- We maintain a number of lifts in care homes, apartment blocks, schools and hotels throughout the UK, so we fully appreciate how important a reliable lift is to our clients.
- For this reason we pride ourselves on providing outstanding preventative maintenance, should your lift fail however, our locally based network of engineers are available 24 hours a day to give a rapid response when you need us.
- Priority access to our 24/7 emergency callout service is available to all of our customers, 365 days a year.
- …and we don’t charge for our travelling time or mileage
Repair and Refurbishment
Like all equipment, lifts eventually become worn, outdated and in need of upgrading. We offer a comprehensive repair and refurbishment service ranging from the smallest repair to get your lift back into working order, to a complete refurbishment and overhaul project.
Upgrading your lift to modern standards can not only improve its appearance, ride quality and reliability, but will undoubtedly improve on site health and safety.
We also offer a range of modern LED lighting upgrades to save energy and lamp replacement costs.
To the right is an example of a major refurbishment job we have recently completed. This included:
Formica wall coverings | Amtico safety flooring | Brushed stainless steel handrail | skirt, bump and coving rails | Safety mirror to upper rear wall | White ceiling with six energy saving LED spotlights including 3-hour rated emergency backup system | Full height stainless steel car operating panel complete with engraving | tactile illuminated push buttons | voice enunciator | digital indicator | and open protocol autodialler
Why Choose Ideal?
We do things differently…
No travelling time or mileage charges on callouts
Free surveys and condition reports
We adhere to the LEIA code of practice for lift maintenance
Fully qualified engineers with many years experience
A genuine 24 hour emergency callout service
Fixed price repair quotes
Transparent pricing structure – No hidden costs
Dedicated Account Manager – Always speak to the same person
A high level of first time fixes
Straight forward honest advice
A rapid callout response service from locally based engineers providing a high level of first time fixes
A strong and highly valued reputation
All engineers are qualified first aiders and are CSCS certified
Pride in our work and appearance
A trustworthy and friendly team you can rely upon
Flexible contracts and terms tailored to you and your lift equipment – Short and long term options
Highest quality equipment chosen over cheaper products on repairs and refurbishments
Clear lines of communication from a trustworthy and friendly team you can rely upon
Established supplier network with most spare parts available from stock or next day
We offer the care, attention and dedication that you and your lifts deserve
Service Areas
Ideal Lifts Service have local engineers to provide full coverage in the following areas:
Bedfordshire
Berkshire
Birmingham
Bristol & Bath
Buckinghamshire
Cambridgeshire
Cornwall
Derbyshire
Devon
Dorset
East Sussex
Essex
Gloucestershire
Hampshire
Herefordshire
Hertfordshire
Kent
Leicestershire
London
Northamptonshire
Nottinghamshire
Oxfordshire
Rutland
Somerset
South Wales
Suffolk
Surrey
Warwickshire
West Midlands
West Sussex
Wiltshire
Worcestershire